Privacy Policy

Last updated: August 31, 2026

BlackBear Chimney & Stove Masters ("BlackBear," "we," "us," or "our") is dedicated to protecting customer privacy across Edmonton and Northern Alberta. This Privacy Policy details our practices under PIPEDA (Personal Information Protection and Electronic Documents Act).

1. Personal Information Collection

We collect personal information when provided directly through web booking forms or phone calls:

Contact Information: Full name, telephone number, email address, and service location.
Service Preferences: Selected appointment arrival slots, fireplace specs, and service history.
Technical Log Data: IP address, device type, web browser characteristics, and session cookies.

2. Use of Information

Information collected is used strictly to:

Schedule and execute chimney power sweeping, WETT inspections, and masonry repairs.
Issue official WETT inspection compliance certificates.
Send appointment confirmations and dispatch updates.
Comply with Alberta safety and legal requirements.

3. Data Sharing Restrictions

We do not sell, rent, or trade customer data. Data is shared exclusively with authorized dispatch software or when required by legal authorities.

4. Data Retention

Customer inspection and service records are retained for up to 7 years to comply with Canadian insurance and warranty requirements.

5. Your Rights

Under Canadian privacy law, you have the right to request access to or correction of your personal data. Contact our privacy officer for assistance.

6. Contact Information

BlackBear Chimney & Stove Masters
10180 101 St NW
Edmonton, AB T5J 3S4, Canada
Phone: (780) 555-0134
Email: [email protected]